Shipping policy

SHIPPING POLICY

1. General Information

Natar Moto Parts operates under a dropshipping model.
Products are shipped directly from our suppliers to the customer.

Delivery times may vary depending on product type, supplier location, and destination country.

2. Delivery Areas

We currently ship to:

  • European Union countries

  • United Kingdom

  • United States

  • Australia

  • India

  • Other selected international destinations

If your country is not available at checkout, shipping may not be possible.

3. Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Processing times may vary depending on product availability.

4. Delivery Times

Estimated delivery times:

Europe: 5–15 business days
International (outside EU): 10–30 business days

Delivery times are estimates and not guaranteed.

Delays may occur due to:

  • Customs clearance

  • International transport

  • Public holidays

  • Carrier issues

5. Shipping Costs

Shipping costs are displayed during checkout.

In some cases, free shipping may apply depending on the product or order quantity.

6. Partial Deliveries

If an order contains multiple items, they may be shipped separately depending on supplier location and availability.

Additional shipping costs will not be charged for partial deliveries unless explicitly agreed.

7. Customs, Duties & Import Taxes

For deliveries outside the European Union:

Customs duties, import VAT, or handling charges may apply depending on the destination country.

These charges:

  • Are not included in the purchase price

  • Are not controlled by us

  • Must be borne by the buyer

Within the European Union, customs duties generally do not apply. However, country-specific import fees or handling charges may occur in rare cases.

The buyer is responsible for compliance with local import regulations.

Customs charges are non-refundable.

8. Incorrect Shipping Address

The buyer is responsible for providing a correct and complete shipping address.

If a shipment is returned due to an incorrect address provided by the buyer, reshipping costs must be borne by the buyer.

9. Lost or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographic evidence.

If a shipment is lost in transit, we will investigate with the carrier and provide a solution in accordance with statutory obligations.

10. Tracking Information

Tracking information will be provided when available.

Not all suppliers may provide real-time tracking updates.

11. Small Business Notice

According to §19 German VAT Act (Small Business Regulation), no VAT is charged or shown.